RETURNS

RETURNS 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will accept returns and exchanges, on full-price items only, within 14 days upon receipt. Items using a promotional code during a sale event are final sales.

We do not provide return labels for international returns. Please use a service with a tracking number when returning your jewellery to us. We strongly recommend insuring the returned package. We do not take responsibility for lost return packages.
We reserve the right to reject any return/exchange that does not comply with the conditions stated above.

To start a return, please email us at info@ximenaferre.com with "return request" in the subject line and we will provide instructions on how and where to send your packagePlease note that returns will need to be sent to Auckland, New Zealand. Items sent back to us without first requesting a return will not be accepted. Alternatively, you can always contact us for any return questions at info@ximenaferre.com.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be made in the form of the original payment. We will fully credit your account for the merchandise amount once the return is approved. Shipping charges cannot be refunded. Please allow 3-5 business days for your refund to be accepted and processed once the return is received. Please remember it can take some time for your bank or credit card company to process and post the refund too. We are unable to refund any import tax/duty that your order may have incurred for returned items.

We will not accept the return if we believe, for any reason, that the request is unreasonable — for example, if the jewellery is damaged, or has been carelessly used. Any custom pieces are final sale. If more than 15 business days have passed since we approved your return, please contact us at info@ximenaferre.com.